Privacy policy

This Privacy policy explains how Vukosi collects, uses, stores, and protects your personal information. By using the Service, you agree to the practices described here. Vukosi operates exclusively in South Africa and complies with the Protection of Personal Information Act ("POPIA").

2.1 Information you provide

• Name and username
• Profile picture
• Bio
• Language, website, and location
• Photos, videos, and captions
• Comments, replies, and messages
• Reports you submit
• Account preferences and settings

2.2 Usage information

We automatically collect:

• Device information (model, operating system)
• IP address and approximate location
• App performance data
• Actions taken in the app (likes, dislikes, follows, bookmarks, searches, etc.)
• Interaction with notifications
• Login activity and session duration
• Other related information required for the operation of the service

2.3 Information from cookies and similar technologies

We use cookies and analytics tools to:

• Improve performance
• Understand user behaviour
• Detect harmful activity
• Personalise your experience

We use your information to:

• Operate and maintain Vukosi
• Display your profile and posts
• Recommend content and personalise your feed
• Deliver notifications
• Respond to reports and enforce policies
• Detect impersonation and prevent harmful behaviour
• Improve safety, moderation, and security
• Comply with legal requirements
• Analyse performance and usage trends

We do not sell your personal data. We may share information with:

• Service providers who help operate Vukosi
• Moderation partners assisting with safety and enforcement
• Legal authorities when required
• Analytics and security vendors

All partners must comply with POPIA and protect your information.

We use administrative, technical, and physical safeguards to protect your data. However, no system is perfectly secure. Your information may be stored for as long as necessary to provide the Service or as required by law.

Under South African law, you may:

• Access your personal information
• Request corrections
• Request deletion or deactivation
• Withdraw consent for optional data collection
• Object to certain forms of processing
• Request a copy of the data we hold about you

Some requests may affect your ability to use Vukosi.

If you delete your account:

• Your data is marked for deletion and permanently removed after 30 days;
• Content shared with others may remain visible;
• Backup copies may persist temporarily.

We do not knowingly collect personal information from users under 13. If we learn of such an account, we may delete it.

Links or integrations with third-party services may collect information independently. Their privacy practices are governed by their own policies.

We may collect additional technical data to identify:

• Bots
• Automated account creation
• Mass scraping
• Attempts to overload or harm the Service

This data is used strictly for security and enforcement.

We may update this Privacy policy from time to time. Continued use of Vukosi means you accept the updated version.

For privacy-related questions, contact: support@vukosi.com.